GoWin Privacy Policy

I. Introduction

Welcome to GoWin ("GoWin," "we," "our," or "the Platform"). This Privacy Policy applies to the website and related services provided by GoWin, available at https://gowin.fun.

At GoWin, we value your privacy and are committed to protecting your personal data in accordance with applicable laws, regulations, and industry-recognized security standards. We take appropriate measures to collect, process, use, store, and safeguard your personal information responsibly.

This Privacy Policy ("Policy") explains how GoWin collects, uses, stores, shares, and protects your personal data, as well as the rights you may have regarding your information.

By creating an account, signing in, accessing our website, using our services, participating in promotional activities, or otherwise interacting with the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Policy, please discontinue your use of the Platform and its services.

II. Scope of Application

This Privacy Policy applies to all services provided through the GoWin website and Platform, including but not limited to:

• Member registration and account sign-in
• Online gaming services
• Promotions, campaigns, and rewards
• Customer support
• Official announcements
• Email notifications
• Other services provided by GoWin

This Policy does not apply to third-party websites, payment service providers, game providers, or other external services that are not owned or operated by GoWin. When you access any third-party website or service through the Platform, you should review and comply with the applicable privacy policy and terms of that third party.

III. Information We Collect

To provide secure, reliable, and efficient services, GoWin may collect the following categories of information.

1. Information You Provide

When you create or use a GoWin account, we may collect information including:

• Email address
• Login password (stored in encrypted form)
• Username or nickname
• Information you voluntarily provide when contacting Customer Support

If additional login methods or member features are introduced in the future, we may collect additional information as necessary to provide those services. Any such changes will be communicated through this Privacy Policy or other appropriate notices.

2. Information Collected Automatically

When you access or use the Platform, we may automatically collect certain technical information, including:

• IP address
• Device type
• Operating system and version
• Browser type and version
• Language preferences
• Time zone settings
• Device identifiers
• Network connection information
• Website access logs
• Login timestamps and login history
• User activity logs
• Crash reports and error logs

This information is primarily used to maintain platform security, improve service quality, troubleshoot technical issues, and optimize overall platform performance.

3. Gaming Information

When you use GoWin's gaming services, we may collect information such as:

• Game history
• Recently played games
• Favorite games
• Betting records
• Winning records
• Promotion participation records
• Reward redemption history
• Game preference settings

This information is used to provide member services, personalize your gaming experience, generate rankings, administer promotions, and continuously improve our products and services.

4. Customer Support Information

When you contact Customer Support, we may retain information including:

• Email correspondence
• Inquiry details
• Attachments you provide (if any)
• Customer service interaction records

This information is used solely for resolving your inquiries, providing customer support, and improving the quality of our services.

IV. Purpose of Processing Personal Data

GoWin processes your personal data for the following purposes:

1. To create, manage, and maintain your member account.
2. To provide gaming services and related platform features.
3. To verify your identity and protect the security of your account.
4. To facilitate account authentication, password recovery, and account management.
5. To record game progress, gaming history, and user preferences.
6. To provide promotions, rewards, leaderboards, and member-exclusive features.
7. To respond to customer inquiries and provide customer support.
8. To analyze website traffic, user behavior, and service performance in order to improve our products and user experience.
9. To protect the security and integrity of the Platform, including preventing unauthorized access, fraud, cheating, abuse, and other violations of our Terms of Service.
10. To comply with applicable laws, regulations, legal obligations, and lawful requests from competent authorities.

Except as otherwise described in this Privacy Policy or with your consent, GoWin will not use your personal data for purposes unrelated to those described above.

V. Cookies and Tracking Technologies

To enhance the functionality of the Platform and improve your overall user experience, GoWin may use Cookies, Local Storage, Pixels, Software Development Kits (SDKs), and other similar technologies.

Cookies are small text files stored on your device that enable the Platform to recognize your browser or device and remember certain information and preferences.

We may use Cookies and similar technologies for purposes including, but not limited to:

• Maintaining your login session
• Remembering your preferences and settings
• Improving website functionality and user experience
• Analyzing website traffic and user behavior
• Monitoring and improving website performance
• Providing security verification and fraud prevention
• Detecting and preventing unauthorized activities

GoWin may also use third-party analytics and measurement services, including but not limited to:

• Google Analytics
• AppsFlyer
• Other legally authorized analytics, measurement, or marketing tools

These third-party services may use Cookies, SDKs, or similar technologies to collect anonymized or de-identified information, including device information, usage patterns, website traffic, and advertising performance. This information helps us understand how our services are used and enables us to continuously improve our products, services, and user experience.

You may manage, restrict, or disable Cookies through your browser settings. Please note that disabling Cookies may affect the availability or functionality of certain features of the Platform.

VI. Sharing and Disclosure of Personal Data

GoWin respects your privacy and will not sell, rent, trade, or otherwise disclose your personal data to third parties except as described in this Privacy Policy, with your consent, or where required or permitted by applicable law.

We may share your personal data under the following circumstances:

1. Service Providers

To operate and provide our services, GoWin may engage trusted third-party service providers to perform services on our behalf, including but not limited to:

• Cloud hosting and data storage services
• Email delivery services
• Website analytics and reporting services
• Mobile application analytics services
• Customer support platforms
• Cybersecurity and fraud prevention services
• Payment processing and transaction services (where applicable)

These service providers are authorized to process personal data only as necessary to perform services on our behalf and are contractually required to maintain the confidentiality and security of your information.

2. Game Providers

GoWin may cooperate with third-party game providers to deliver gaming content through the Platform.

When you access a game provided by one of our partners, we may share certain information necessary to provide the gaming service, including:

• Member identification information
• Game identifiers
• Language preferences
• Currency settings
• Other technical information required for game operation

GoWin will only share the information necessary to provide the requested gaming services and will not disclose additional personal data beyond what is reasonably required.

3. Legal Compliance and Protection of Rights

We may disclose personal data where required or permitted by applicable laws or regulations, including where necessary to:

• Comply with lawful requests from courts, regulatory authorities, law enforcement agencies, or other competent government authorities;
• Protect public interests or the legal rights of others;
• Detect, prevent, investigate, or respond to fraud, money laundering, cyberattacks, or other illegal activities;
• Protect the rights, property, safety, or legitimate interests of GoWin, our users, business partners, or other third parties.

4. Business Transfers

In the event that GoWin undergoes a merger, acquisition, business reorganization, asset transfer, financing transaction, or any similar corporate transaction, your personal data may be transferred as part of the associated business assets.

Where required by applicable law, we will provide appropriate notice before your personal data becomes subject to a different privacy policy or is transferred to another entity.

This section should be read together with the remainder of this Privacy Policy. GoWin will always take reasonable measures to ensure that any sharing or disclosure of personal data is conducted in accordance with applicable laws and appropriate data protection standards.

VII. Cross-Border Data Transfers

As GoWin provides services to users across different regions, your personal data may be stored, processed, or transferred to countries or regions outside your place of residence where necessary for the operation and delivery of our services.

Such transfers may occur for purposes including, but not limited to:

• Providing platform services;
• Operating and maintaining technical infrastructure;
• Delivering customer support;
• Processing analytics and service improvements;
• Working with trusted service providers and business partners.

GoWin will implement reasonable and appropriate technical and organizational measures to ensure that cross-border transfers of personal data comply with applicable laws, regulations, and recognized data protection standards.

We also require our service providers and partners to maintain appropriate safeguards to protect your personal data and process such information only for authorized purposes.

Regardless of where your personal data is stored or processed, GoWin will continue to handle your information in accordance with this Privacy Policy and applicable data protection requirements.

VIII. Data Retention

GoWin retains your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal obligations, and protect our legitimate interests.

The retention period may include:

• The period during which your account remains active;
• The period necessary to provide services and fulfill contractual obligations;
• The period required by applicable laws or regulatory requirements;
• The period necessary to resolve disputes, handle complaints, or establish, exercise, or defend legal claims.

When the purpose for retaining personal data has been fulfilled, or when retention is no longer required by applicable laws, GoWin will take reasonable steps to delete, anonymize, or de-identify your personal data.

IX. Data Security

GoWin is committed to protecting the security of your personal data and implements appropriate technical and organizational measures to reduce the risks of unauthorized access, disclosure, alteration, loss, or other security incidents.

Security measures implemented by GoWin may include, but are not limited to:

• HTTPS encrypted data transmission;
• Encrypted storage of account passwords;
• Access control and permission management;
• Firewall protection and intrusion detection mechanisms;
• Security monitoring and anomaly detection;
• Regular security updates and vulnerability remediation;
• Data backup and disaster recovery mechanisms.

Although GoWin takes reasonable measures to protect your personal data, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, GoWin cannot guarantee absolute security of your information.

If you believe that your account has been accessed without authorization or that a security incident has occurred, please contact GoWin Customer Support as soon as possible.

X. Your Rights

Depending on applicable laws and regulations, you may have certain rights regarding your personal data, including:

• The right to request access to or review your personal data;
• The right to request a copy of your personal data, where applicable;
• The right to request correction or completion of inaccurate or incomplete personal data;
• The right to request restriction of the collection, processing, or use of your personal data, where permitted by law;
• The right to request deletion of your personal data, where permitted by law;
• The right to withdraw previously provided consent for data processing (without affecting the lawfulness of processing conducted before withdrawal);
• The right to request closure or deletion of your account, except where retention is required by applicable laws or legitimate business purposes.

To exercise any of these rights, please contact us through the following email:

Email: support@gowin.fun

GoWin will review and process your request within a reasonable timeframe in accordance with applicable laws and the circumstances of your request.

Please note that if you request deletion of or restrictions on the processing of certain necessary information, we may be unable to provide some or all of our services to you.

XI. Protection of Minors

GoWin is committed to providing a safe and responsible gaming environment. Our services are only available to users who meet the minimum age requirements applicable in their respective jurisdiction.

If you have not reached the minimum legal age required to use our services in your location, you must not register an account or access the Platform.

GoWin does not knowingly collect personal data from minors. If you believe that a minor has provided personal data to us without appropriate authorization, please contact us as soon as possible. We will take reasonable steps to investigate the matter and, where appropriate, delete such information or terminate the related account in accordance with applicable laws.

We also encourage parents and legal guardians to monitor minors' online activities and participate in creating a safe and responsible digital environment.

XII. Third-Party Services

To provide, maintain, and continuously improve our services, GoWin may integrate or use third-party products, tools, and services, including but not limited to:

• Google Analytics
• AppsFlyer
• Email delivery services
• Cloud hosting services
• Website security services
• Third-party game providers
• Third-party payment service providers (where applicable)

These third-party services may collect, process, or use information in accordance with their own privacy policies and terms of service.

GoWin does not control the content, security practices, operations, or privacy policies of third-party websites or services. We recommend that you review the applicable privacy policies and terms of service of any third-party services before using them.

XIII. Changes to This Privacy Policy

GoWin reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in:

• Applicable laws or regulatory requirements;
• Our services or business operations;
• Platform features and functionality;
• Information security requirements;
• Business development strategies.

If significant changes are made to this Privacy Policy, GoWin may notify you through website announcements, email notifications, or other appropriate communication methods.

Any updates will become effective upon publication. By continuing to access or use GoWin services after the updated Privacy Policy takes effect, you acknowledge that you have read, understood, and accepted the revised Policy.

XIV. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or wish to exercise your rights relating to your personal data, please contact us through the following channels:

GoWin Customer Support

Official Website:

https://gowin.fun

Email:

support@gowin.fun

We will review and respond to your inquiry within a reasonable timeframe and provide assistance in accordance with applicable laws and the circumstances of your request.

Last Updated

The last updated date of this Privacy Policy is:

July 7, 2026

Effective Date

This Privacy Policy becomes effective on the date it is published.

Notes

This Privacy Policy should be read together with the GoWin Terms & Conditions.

If any provision of this Privacy Policy conflicts with applicable laws or regulations, the applicable laws and regulations shall prevail. The remaining provisions of this Policy shall continue to remain valid and effective.

GoWin Privacy Policy

© 2026 GoWin. All Rights Reserved.